Services
1:1 Strategy Session
Need expert guidance on audience retention or data systems? This one-hour strategy session offers tailored advice to help you make informed decisions and take action with confidence.
Data Systems Audit
Optimize your data management with a comprehensive audit. This service includes:
A 60-minute strategy session, so I can get a comprehensive view of your current data systems and needs
A full review of your current data systems
A tailored recommendation for the best data solutions within your budget
A custom Standard Operating Procedure (SOP) document to guide you and your staff in integrating your systems
Data Systems Integration Package
Transform your scattered data into a seamless, automated ecosystem that saves time and boosts audience retention. This package includes:
A 60-minute strategy session, so I can get a comprehensive view of your current data systems and needs
Integration of your CRM, ticketing system, and email service provider for real-time patron data sharing
Automated patron retention workflows as needed, including strategic communications and reporting
Audience segmentation based on attendance behavior, with proven engagement strategies (e.g., first-time attendee communications)
Staff training on data integrity best practices, including SOPs for importing and cleaning up patron records, deduplicating entries, maintaining accurate and actionable data
Communication Blueprint for First-Time Patrons
A suite of communication templates using techniques proven to enhance patron experience and increase retention. Includes:
📩 Welcome Email – Sent at purchase to greet first-time attendees
📩 Pre-Concert Info Email – A “know before you go” message with key details
📩 Personalized Seat Card/Letter – A customizable note from the Music or Executive Director with a special Long Haul offer
📩 Thank You Email – Sent post-event with an image from the attended performance
📩 Follow-Up Reminder Email – A final nudge before a special offer or event deadline